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Company Profile
2019-11-13
Company Profile
Customer Service
2019-11-13
1. Responding time: upon receiving user's notification, we ensure 24-hour after-sales technical support. please contact with Our company by Website Online Service, phone and fax, we will response as soon as possible, and Reply in 24 hours. In order to shorten the maintenance time, our company will deploy some spare parts such as power and chips etc.2. Your customized Catalogue & Flyer: we can send the catalogue & flyer without logo or with your logo.3. Your customized Dispaly: support customized display board.4. Your advertising poster5. Video & Pictures with your LOGO 6. Your customized Exhibition Design7. In order to support the operation and maintenance of the contracted equipments, the technical materials we provided are complete, clear and correct.8.When the customers need to design schemes, please call us. Our design personnel will provide professional technical schemes for free based on the detailed investigation and study on the construction site and product design.9. Free technical training: integrative and normative technology training is available for free to technical personnel from customer and to ensure trainees to be skilled in regular operation of hardware and software of products and be able to estimate and solve small problems.10. Regular maintenance, revisit, enquiry for comments, improvement. Telephone Investigation: our after-sales team will telephone user every half year in warranty period to follow up the working condition of the products, and to discover problem and solve the problem instantly.
How to sync,. the pool lights
2019-11-29
How to sync,. the pool lights
Pool light Effects of customer
2019-11-29
Pool light Effects of customer
Can you offer OEM/ODM service ?
2019-01-01
Yes, sure . We can make new molds to develop your own new molds and engave your logo on the products.
Can you offer samples for testing first ?
2019-01-01
Yes, sure . and for valuable customers, We can offer 1-2 samples free of cost . 
Can we have a factory tour to your factory/company ?
2019-01-01
Yes, sure . you can welcome to come here to check our samples and discuss the cooperation details . 
Can I have a sample order for led light?
2019-01-01
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
How to deal with the faulty?
2019-11-29
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Do you offer guarantee for the products?
2019-11-29
Yes, we offer 2-5 years warranty to our products.
Can you offer OEM/ODM service ?
Yes, sure . We can make new molds to develop your own new molds and engave your logo on the products.
Can you offer samples for testing first ?
Yes, sure . and for valuable customers, We can offer 1-2 samples free of cost . 
Can we have a factory tour to your factory/company ?
Yes, sure . you can welcome to come here to check our samples and discuss the cooperation details . 
Can I have a sample order for led light?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Do you offer guarantee for the products?
Yes, we offer 2-5 years warranty to our products.
Is it OK to print my logo on led light product?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
How to proceed an order for led light?
Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Do you have any MOQ limit for led light order?
Low MOQ, 1pc for sample checking is available
What about the lead time?
Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 
Customer Service

1. Responding time: upon receiving user's notification, we ensure 24-hour after-sales technical support. please contact with Our company by Website Online Service, phone and fax, we will response as soon as possible, and Reply in 24 hours. In order to shorten the maintenance time, our company will deploy some spare parts such as power and chips etc.

2. Your customized Catalogue & Flyer: we can send the catalogue & flyer without logo or with your logo.

3. Your customized Dispaly: support customized display board.

4. Your advertising poster

5. Video & Pictures with your LOGO 

6. Your customized Exhibition Design

7. In order to support the operation and maintenance of the contracted equipments, the technical materials we provided are complete, clear and correct.

8.When the customers need to design schemes, please call us. Our design personnel will provide professional technical schemes for free based on the detailed investigation and study on the construction site and product design.

9. Free technical training: integrative and normative technology training is available for free to technical personnel from customer and to ensure trainees to be skilled in regular operation of hardware and software of products and be able to estimate and solve small problems.

10. Regular maintenance, revisit, enquiry for comments, improvement. Telephone Investigation: our after-sales team will telephone user every half year in warranty period to follow up the working condition of the products, and to discover problem and solve the problem instantly.


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